Abena Oppong-Asare

Christmas 2021

My office will be closed between 24th December 2021 and 3rd January 2022. During this time, my office’s phone lines will be closed and my staff will not be routinely responding to emails. If you need support urgently over the Christmas period, there are ways to get help.

If you (or someone you know) are in immediate danger, please call 999.

If you need medical help, but it is not an emergency, please call the NHS on 111.

If you are struggling with your mental health and would like to talk to someone, you can call the Samaritans (116 123) 24 hours a day. You can also contact Oxleas’ Mental Health Crisis Line (0800 330 8590 24 hours a day for support.

If you are a woman experiencing domestic abuse, you can call the National Domestic Abuse Helpline (080 8200 0247) 24 hours a day. Men experiencing domestic abuse can call the Men’s Advice Line (080 8801 0327).

If you are currently homeless or at risk of homelessness, please contact your Local Authority as soon as possible:

  • Greenwich Council’s Housing Inclusion team: 020 8921 2863
  • Bexley Council’s Prevention and Assessment team: 020 8303 7777

You can also seek support by emailing your phone number to Crisis at london@crisis.org.uk, who will call you back as soon as possible. If you are 16-25 years old, you can call Centrepoint on 080 8800 0661 for support.

If you need help with any other housing issue, please contact your Local Authority using the details on their website:

You can also seek free and independent advice from the following specialist housing services:

  • Shelter: 0300 330 1234
  • Greenwich Housing Rights: 020 8854 8848

If you are experiencing any other issue with your Local Authority, you can contact them at:

If you are dealing with an immigration issue, you can contact the UK Visas and Immigration Contact Centre on 0300 790 6268. For issues with your passport, you can contact HM Passport Office on 0300 222 0000. You can also call the following services for expert immigration advice:

  • Greenwich Migrant Hub: 07742 126160
  • Plumstead Community Law Centre: 020 8853 9993
  • Migrant Help: 0808 8010 503
  • Joint Council for the Welfare of Immigrants: 020 7251 8708

If you are abroad and need consular support, you can find information on the nearest embassy or consulate online: https://www.gov.uk/world/embassies

If you are trying to return to the UK and need to book hotel quarantine, you can contact CTM on 0207 429 9732. To apply for an exemption from hotel quarantine, you can contact the Managed Quarantine Service on MQS_new_Exemptions@dhsc.gov.uk. If you have any questions, contact MQS_Operations_Generalquery@dhsc.gov.uk about returning from a red list country or dhsctesttrace.customerfeedbackteam@nhs.net about returning from a country that is not on the red list.

If you would like advice on any issue, you can contact Citizens Advice on 080 8278 7965 in Greenwich and 01322 517150 in Bexley.

Please note that not all of these services will be available 24 hours a day or throughout all of the Christmas period.

Contact Details

Local Authorities

Bexley Council

Customer Contact Centre: 020 8303 7777

Emergency out of hours service: 020 8303 7171

Contact details for specific services: https://www.bexley.gov.uk/directory

Greenwich Council

General contact number: 020 8854 8888

Contact details for specific services: https://www.royalgreenwich.gov.uk/contact

Home Office

UK Visas and Immigration Contact Centre: 0300 790 6268

HM Passport Office: 0300 222 0000

FCDO

Find consulates: https://www.gov.uk/world/embassies

Managed Quarantine Service

To book hotel quarantine: 0207 429 9732

To apply for an exemption: MQS_new_Exemptions@dhsc.gov.uk

For enquiries about arriving from a red list country: MQS_Operations_Generalquery@dhsc.gov.uk

For enquiries about arriving from an amber or green list country: dhsctesttrace.customerfeedbackteam@nhs.net

Health

NHS

Non-emergency (open 24 hours): 111

Emergency (open 24 hours): 999

GP Surgeries

Abbey Wood Surgery: 020 8310 7066

Basildon Road Surgery: 020 8311 3917

Bannockburn Surgery: 020 8855 5540

Belvedere Medical Centre: 01322 446700

Bexley Medical Group: 020 8303 1127

Conway PMS: 020 8854 2042

Dr Davies & Partners: 01322 449327

Dr Mostafa PMS: 020 8855 0052

Lakeside Medical Practice: 020 8102 0488

Mill Road Surgery: 01322 332455

Northumberland Heath Medical Centre: 01322 336556

Plumstead Health Centre: 020 8316 5472

Riverside Surgery: 01322 330283

Station Road Surgery: 020 3691 0730

Thamesmead Health Centre: 020 8319 5880

Thamesmead Medical Associates: 020 8333 5000

Advice and Support Services

Citizens Advice

Greenwich: 080 8278 7965

Bexley: 01322 517150

Legal Advice

Plumstead Community Law Centre: 020 8853 9993

Immigration Advice

Greenwich Migrant Hub: 07742 126160

Positive Steps Thamesmead: 07815 734 080

Migrant Help: 0808 8010 503

Refugee Council: 080 8196 7272

Joint Council for the Welfare of Immigrants: 020 7251 8708

Housing Advice

Shelter: 0300 330 1234

Greenwich Housing Rights: 020 8854 8848

Homelessness Support

Crisis: london@crisis.org.uk

Centrepoint: 080 8800 0661

Domestic Abuse Support

National Domestic Abuse Helpline (open 24 hours): 080 8200 0247

Men’s Advice Line: 080 8801 0327

Mental Health Support

Samaritans (open 24 hours): 116 123

Oxleas Mental Health Crisis Line (open 24 hours): 0800 330 8590