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Roundtable on Mental Health app ‘Shout’ with Google and Mental Health Innovations

This month, Abena hosted an important roundtable discussion in Parliament alongside Google and Mental Health Innovations, a charity supported by Google.

The aim was to explore the potential of AI in enhancing the efficiency of Mental Health Innovations’ (MHI) digital support service, Shout. The gathering brought together parliamentarians, Shout beneficiaries, senior representatives from MHI and Google, as well as Professor Peter Fonagy OBE, Head of the Division of Psychology and Language Sciences at UCL.

One of the key outcomes of the discussion was Google.org’s commitment to supporting MHI’s with funding to leverage AI in improving their flagship service- Shout. Shout is a text message service providing free, 24/7 mental health support to anyone in the UK.

During the roundtable, Parliamentarians received tailored reports for their respective regions, shedding light on the utilization of the Shout support service and the prevalent mental health issues in those areas. The focus was on exploring how digital services can augment mental health support and better cater to vulnerable groups across the UK.

Abena was joined by other Parliamentarians including Tracey Crouch MP, Liz Twist MP, Jeff Smith MP, and Andy Slaughter MP, who contributed valuable insights from their experiences supporting constituents through mental health challenges, while understanding the ways in which young people seek support through AI Tech enabled platforms such as text services and AI chatbots.

One of the most poignant moments of the discussion was hearing the parents of a 12-year-old girl who benefited from the service and from Emily, a dedicated volunteer at Shout. Their testimonials highlighted the profound impact of tech-based mental health services, such as text support and AI chatbots, in reaching and aiding vulnerable individuals.

Google’s Vice President of Product Management also spoke about how Google Search directs vulnerable individuals towards the help they need, and Professor Fonagy spoke on the transformative potential of machine learning and AI in crisis intervention.

This roundtable highlighted the collaborative efforts between policymakers, tech giants, and mental health experts in harnessing technology to address mental health challenges.

Abena Oppong-Asare, Shadow Minister for Women’s Health and Mental Health said:

“It was a pleasure to join Google and Mental Health Innovations today in parliament to discuss the important subject of mental health. The services provided by the charity are vital for those suffering with their mental health and I’m pleased Google.org is providing the financial resources to help develop the use of AI to optimise and improve the efficiency of their flagship service Shout.”

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Local health and care heroes nominated in NHS Parliamentary Awards

The NHS Parliamentary Awards, sponsored by Fuji Film, were set up for the NHS’ 70th  Birthday to recognise the massive contribution made by the individuals who work in and alongside the NHS.

This year, more so than ever before, the NHS Parliamentary Awards highlight how health and social care staff continue to put others ahead of themselves to protect our community.

I was among over 260 MPs in England who put forward outstanding nominees who have innovated, impressed and made a real difference to how local health and care services provide care for patients.

I’m pleased to have nominated Greenwich and Bexley Community Hospice team for the Excellence in Healthcare award. The hospice team went above and beyond during COVID-19 to keep loved ones together and make sure vulnerable individuals were supported. I have to commend not just the team but the many volunteers who stepped up during this period in their work with Greenwich and Bexley Community Hospice.

I am also pleased to have nominated Lewisham and Greenwich NHS Trust for the Wellbeing at Work award and Kate Hudson, Lead Dementia Nurse Specialist for the Care and Compassion Award. As individuals and as a team employees at Lewisham and Greenwich NHS Trust, these amazing key workers went above and beyond to offer online support services and staff wellbeing support during COVID-19.

Everyone in Erith and Thamesmead is rightly proud of our local NHS and care services, The Coronavirus pandemic has shown the determination and bravery of thousands of NHS, care and key workers across Erith and Thamesmead and so I’m delighted to be taking part in the NHS Parliamentary Awards as a way of thanking and recognising the people who work in or support those services.

Nominees put forward by MPs across England will initially be judged by senior local and regional NHS experts to find regional champions in each category, which will be announced later in November and will be featured in The House Magazine.

These regional champions will then be judged by a national panel made up of senior clinicians, union leaders, former winners and patient representatives, with the overall winners announced at a special awards ceremony held in Parliament on Wednesday 7 July – the week of the NHS’ birthday.