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Roundtable on Mental Health app ‘Shout’ with Google and Mental Health Innovations

This month, Abena hosted an important roundtable discussion in Parliament alongside Google and Mental Health Innovations, a charity supported by Google.

The aim was to explore the potential of AI in enhancing the efficiency of Mental Health Innovations’ (MHI) digital support service, Shout. The gathering brought together parliamentarians, Shout beneficiaries, senior representatives from MHI and Google, as well as Professor Peter Fonagy OBE, Head of the Division of Psychology and Language Sciences at UCL.

One of the key outcomes of the discussion was Google.org’s commitment to supporting MHI’s with funding to leverage AI in improving their flagship service- Shout. Shout is a text message service providing free, 24/7 mental health support to anyone in the UK.

During the roundtable, Parliamentarians received tailored reports for their respective regions, shedding light on the utilization of the Shout support service and the prevalent mental health issues in those areas. The focus was on exploring how digital services can augment mental health support and better cater to vulnerable groups across the UK.

Abena was joined by other Parliamentarians including Tracey Crouch MP, Liz Twist MP, Jeff Smith MP, and Andy Slaughter MP, who contributed valuable insights from their experiences supporting constituents through mental health challenges, while understanding the ways in which young people seek support through AI Tech enabled platforms such as text services and AI chatbots.

One of the most poignant moments of the discussion was hearing the parents of a 12-year-old girl who benefited from the service and from Emily, a dedicated volunteer at Shout. Their testimonials highlighted the profound impact of tech-based mental health services, such as text support and AI chatbots, in reaching and aiding vulnerable individuals.

Google’s Vice President of Product Management also spoke about how Google Search directs vulnerable individuals towards the help they need, and Professor Fonagy spoke on the transformative potential of machine learning and AI in crisis intervention.

This roundtable highlighted the collaborative efforts between policymakers, tech giants, and mental health experts in harnessing technology to address mental health challenges.

Abena Oppong-Asare, Shadow Minister for Women’s Health and Mental Health said:

“It was a pleasure to join Google and Mental Health Innovations today in parliament to discuss the important subject of mental health. The services provided by the charity are vital for those suffering with their mental health and I’m pleased Google.org is providing the financial resources to help develop the use of AI to optimise and improve the efficiency of their flagship service Shout.”

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World Mental Health Day: Students’ mental health should be a government priority

Today is World Mental Health Day and I am pleased that we are able to talk about mental health much more openly than ever before. However, this recognition of the need for mental health support has failed to be translated into funding for mental health services over the past decade.

It is especially important that mental health services are given the recognition and funding they need at this concerning time for people across the UK. I am especially concerned about students, in schools and universities, who have had to continue their education under stressful and unprecedented conditions with very little additional support.

Earlier this week I questioned the Minister for Health and Social Care on why schools have not been given additional mental health provisions upon returning after the COVID-19 lockdown.

In a survey of over 200 students in Erith and Thamesmead, 19% said they felt like their mental health had been negatively impacted as a direct result of COVID-19.

Schools returned in September but social distancing measures remain in place and children over the age of 12 are required to wear masks. These new measures will undoubtedly be a cause of worry for young people and schools should have been prepared with additional mental health provisions to help students deal with the added pressures of COVID-19 restrictions.

I first raised concerns about the impacts of COVID-19 on young people’s mental health in April after the majority of in person mental health services were stopped. Analysis by Young Minds reported that 80% of young people with existing mental health needs found that the pandemic had made their mental health worse.

Health Minister, Nadine Dorries MP, said on Tuesday that the Conservative’s Government mental health support investment “translates to 345,000 children and young people who will be able to access mental health support via NHS funded mental health services”.

We were already facing a mental health crisis before the COVID-19 pandemic, with around 60% of people referred to mental health services receiving no treatment at all.

One in eight (12.8%) 5 to 19 year olds had at least one mental disorder when assessed in 2017, according to official NHS statistics – that is roughly three children in every classroom. The Government’s own figures fall short of providing support to all children and young people with mental health illnesses, leaving around 700,000 children who need it with no access to support.

The longer the Government ignores the need for more funding and better access to mental health services, the worse the crisis will go. I will be continuing to push the Department of Health and Social Care to act on this until everyone can access the support they need.

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Government refuses Labour’s calls to publish documents relating to the exams fiasco

On Wednesday 9 September, the Labour Party had the chance to bring forward a motion on the issues surrounding students’ results. As a Party we called on the Government to publish all documents relating to the August exams fiasco so that we are able to scrutinise what led up to these events and ensure they are never repeated.

Unfortunately, despite the Chair of the Office of Qualifications and Examinations Regulation (Ofqual) agreeing to publish all communications with the Department for Education, the Government refused to allow the documents to be published.

I have consistently raised concerns about the impact of COVID-19 on young people’s education, but the Government ignored warnings from MPs, teachers and young people themselves.

Following the exams fiasco, I have met with students who have been affected, to listen to their experiences and offer my full support.

One young person who had their predicted results lowered by two full grades and both university offers rescinded said:

“I am writing this email to you to express my anger, disappointment and frustration at my future being snatched away from me.”

Despite being aware of issues with the algorithm prior to results day it took four days for the Department for Education to U-turn and award students with their Centre Assessed Grades (CAGs).

But, far from fixing the fiasco with their U-turn the Government’s move to CAGs left many more students feeling cheated. As predicted, students’ CAGs demonstrated unconscious bias in the education system against working class, disabled and BAME young people.

One student whose guardian contacted me in disbelief was predicted AAB for their UCAS application, achieved A*BB in their mock exams yet his CAG was set at CCC.

Their guardian wrote to me:

“this is completely heart-breaking. The upset, stress and anxiety is damaging his health and he cannot relax now for a minute.”

Whilst Government Ministers were feeding different information to the public through the media, concerned about protecting their own jobs, young people have been suffering from high stress and mental health issues following the exams fiasco.

Another group of students re-sitting their A-Level exams contacted me after being denied the allocation of any results at all.

One student said:

“This year I have committed myself entirely to achieving the grades I need to meet my university offers to become a lawyer. My school has refused to give me grades, which will result in me missing out on my university offers. My years’ worth of hard work will go to waste.”

The Government must not underestimate the damage done to students in Erith and Thamesmead and across the country. Students are rightfully outraged, the following quote from one of my constituents sums up the countries feelings towards this fiasco:

“We are the cohort of students who have been left behind and failed by the government that promised us a fair process.”

The list of problems left unresolved goes on and on.

BTEC students and those who sat private exams such as International Baccalaureate (IB) students are still awaiting clarification on how their awarded grades have been decided. One IB student awarded low grades, despite high predictions, told me that:

“the IB is getting away with robbing me of my future, one that I have spent at least two years working towards, and they are facing no repercussions for their mistakes.”

It is clear that the problems created for thousands of students on Results Day are far from being resolved. The Secretary of State for Education and the Prime Minister are directly responsible for the exams fiasco and must take responsibility.

Students do not want excuses or more empty promises they want action.

Parents and teachers want answers about how this was allowed to happen and assurances that young people’s years of hard work has not gone to waste.

And, as the MP for Erith and Thamesmead, I want the Government to take responsibility and ensure full transparency of the decisions that led to this disaster.

You can watch the full debate here.

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“Too little, too late” – my response to Government u-turn on exam results

The Conservative Government finally announced yesterday that students would now be awarded their Centre Assessed Grades (CAG) in response to the backlash over the Ofqual algorithm which saw some students’ results downgraded by more than two levels.

The Government’s u-turn on this is too little, too late, especially for those students who have already been rejected by universities. It is also clear the Conservative Government has not learned their lesson and is simply responding to backlash, as BTEC students are left out of the u-turn and remain in limbo.

I’ve been contacted by several students who have been absolutely devastated by this fiasco and have struggled to find support or answers about appealing these decisions.

The algorithm clearly discriminated against students from disadvantaged areas leaving many students feeling undermined. Moving to CAG’s will benefit thousands of people but working class, BAME, disabled and special educational needs students are still likely to be negatively impacted.

The Equality and Human Rights Commission warned in April that using predicted grades could deepen the existing inequalities in education. Unconscious bias is evident in schools and even when using teachers’ predicted grades lots of students will be forced to accept grades that aren’t truly representative of their abilities.

Problems with the Ofqual algorithm were made instantly clear as almost 40% of students had their predicted grades downgraded on A-level results day, resulting in thousands of students missing out on university places. I wrote to Education Minister Gavin Williamson MP to highlight how students had been impacted in Erith and Thamesmead.

One student contacted me for help after receiving a U in their results despite achieving a B in a previous mock exam. Another student who was predicted ABC results was awarded ADE on results day last week, meaning their university offer was automatically withdrawn.

Issues with CAG’s have also been raised and have played a part in the lowering of student grades according to many students and parents who have contacted me.

One parent explained how their daughter was told by teachers they were on track to achieve three B’s in their exams and secured university offers based on this but their CAG’s were then changed to BBC when shared with Ofqual.

Another student was predicted AAB for their UCAS application despite achieving an A*AB in mock exam papers. The student’s family member contacted me to raise concerns about the Government u-turn, they said:

“And now a u turn is being leaked – ‘we can have the useless CAG results’ – not his actual measured, tested and proven grade capability.

Not forgetting the CAG and class rank nonsense was designed to fit a fatally flawed algorithm and is equally not fit for purpose!

Students are individuals, tested and measured by a national exam process. Not ranked against peers at the whim of favouritism and ingrained biases of teachers.”

In the letter to the Education Minister, I’ve called on the Department for Education to reach out to universities and ask that failings in the grading system be taken into account when finalising university offers.